You have the right:

To be treated with courtesy and respect.

To be spoken with in words and language that you understand.

To have access to written and oral communication tools when having difficulty understanding or reading the primary language used in practice settings.

To receive services in a non-discriminatory manner.

To express and practice freely any religious and spiritual beliefs.

To ask questions and make your ideas known.

To hear and talk about your family strengths, risks and safety issues.

To take part in talking about, developing and reviewing your Case Plan.

To participate in all service decisions.

To decide whether to receive services.

To know the possible consequences if you choose not to receive services.

To refuse to accept voluntary services recommended by us. (We reserve the right to act on the interests and safety of any child.)

To decide whether or not to take part in surveys or research. If you decide not to, there will be no consequences.

To voice your opinion about the way you or your child(ren) have been treated or concerns you have about service (i.e. if necessary, to file a formal grievance).

To have those concerns looked into, and to get an answer.

To seek legal advice.

To see your Caseworker at least once a month and to have any phone calls returned to you by your Caseworker by the next business day.

To have your case and/or family’s situation treated with respect, dignity, and confidentiality.

You have the responsibility:

To help your Caseworker to have reasonable access to you, your home and your child(ren) in order to complete a risk assessment of your child(ren) and family circumstances.

To help your Caseworker in defining your family’s strengths and/or needs.

To provide honest and relevant information as a basis for receiving service and participating in service decisions.

To attend Court hearings, home visits, appointments.

To visit children on time, at all times designated by the Case Plan, if child(ren) are in placement (or at a minimum, call ahead to notify of any changes).

To be courteous and respectful to Caseworkers and staff, all of who assure the safety and well being of children.

To let your Caseworker know of concerns or issues which are upsetting to you.